Neshua Shipping & Returns Policy

Last Updated: [11/16/2025]

Thank you for shopping with Neshua! We want you to have a smooth and positive experience.
Below you’ll find details on our shipping process and return guidelines.

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Shipping Policy

Processing Time

Orders are typically processed within 2–3 business days. During busy periods or holidays, processing times may be slightly longer.

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Shipping Methods

We offer standard shipping within the United States through trusted carriers.
Shipping rates are calculated at checkout based on your location and order size.

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Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

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Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us at [Contact@neshua.shop], and we’ll assist you in resolving the issue with the carrier.

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Returns Policy

Non-Returnable Items (for safety reasons)

For the safety and well-being of our customers, we do not accept returns on skincare products for pets or people, including items that have not been opened.
This ensures all customers receive fresh, uncontaminated products.

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Returnable Items

We gladly accept returns on all other items within 14 days of delivery, as long as the item is:

• Unused

• In its original condition

• In its original packaging

To start a return, please contact us at [Contact@neshua.shop] with your order number and the item you wish to return.

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Refunds

Once your return is approved and received, a refund will be issued to your original payment method.
Please allow 5–7 business days for the refund to appear in your account.

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Incorrect Items

If your order arrives and it is the wrong item, due to no fault of your own, please notify us within 48 hours with photos of the issue. We will replace or refund the item at no cost to you.

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Contact Us

If you have any questions about shipping or returns, please reach out:

Email: [Contact@neshua.shop]
Website: [https://www.neshua.shop]